Tingmay Professional Beauty Equipment

Returns & Exchanges Policy**
Last Updated: August,2025

1. Warranty & Return Window

  • 3-Year Limited Warranty: Covers manufacturing defects (see Warranty Terms).

  • 30-Day Return Policy: Applies only to unused, unopened equipment in original packaging.

2. Eligibility Conditions

To qualify for returns/exchanges, all must be met:
✅ Original Condition:

  • Factory-sealed packaging with intact tamper-proof labels.

  • No signs of installation, testing, or calibration.

  • Serial numbers must match order records.

✅ Exclusions:

  • Customized machines (logos/configuration).

  • Consumables (gels, cartridges, liquids).

  • Financed purchases (exchange-only for same-value items).

✅ Process:

  • Initiate return within 30 days of delivery.

  • Pre-approval required: Contact support@hktmay.com with order # and photos of unopened packaging.

3. Return Fees & Logistics

Fee Type Amount Notes
Restocking Fee 20% of order value Deducted from refund; paid via wire transfer before return shipment.
Return Shipping Buyer’s responsibility Must use approved freight carriers (DHL/FedEx Heavy Goods).
Inspection Fee $150 (if applicable) Charged for non-compliant returns.

⚠️ Critical:

  • Do NOT return to the address on the package – use only Tingmay-provided RMA facility.

  • Palletized shipments required for units >30kg (improper packaging voids eligibility).

4. Refund Processing

  • Timeline: 5 business days after verified inspection.

  • Deductions:

    • Original shipping/handling fees.

    • 20% restocking fee (wire receipt required).

    • Value of missing gifts/accessories.

5. Order Cancellation

  • Deadline: 2 hours after payment confirmation.

  • Non-Refundable: Transaction fees (2.9%-7.9%).

  • Post-Cancellation: Full refund (minus fees) within 3 business days.

6. Damaged/Faulty Equipment

  • Report Within 72 Hours: Email claims@hktmay.com with:

    • Unboxing video (continuous, showing serial number).

    • Damage photos (packaging + device).

  • Resolution:

    • Replacement shipped within 10 business days (or credit if unavailable).

    • DO NOT return without approval – improper handling may void warranty.

7. Third-Party Purchases

  • Financed Orders: Exchange-only for identical/similar model.

  • Resellers: Must contact account manager for bulk returns.