Tingmay Professional Beauty Equipment Shipping Policy

Last Updated: August,2025

1. Global Shipping Services

Free Door-to-Door Shipping

  • Worldwide coverage (including remote areas) with no minimum order value.
  • Note: Oversized units (>30kg or >1.5m³) may be split into multiple shipments.

Carrier Selection

  • Under 50kg: DHL/FedEx International Priority
  • Over 50kg: UPS Heavy Freight or specialized logistics partners
  • Battery-equipped devices: Shipped only via IATA-compliant channels

2. Processing & Delivery Timelines

Product Type Processing Time Transit Time (After Dispatch)
Standard In-Stock 3-7 business days* Americas: 7-10 days
Europe/Asia: 10-15 days
Others: 15-25 days
Customized Equipment 15-30 business days +5 additional days
Liquid-Filled Systems +3 business days Possible 3-5 day delay
*May extend 2-3 days during peak seasons

3. Special Requirements

Delivery Protocol

  • Mandatory in-person receipt with ID verification (required in certain countries).
  • Unsigned deliveries will incur $15/day storage fees after 3 attempts.

Restrictions

  • No P.O. Boxes/3PL warehouses accepted.
  • Banned destinations: Conflict zones/sanctioned countries (e.g., Syria, North Korea).
  • Glass-panel devices excluded from earthquake-prone regions.

4. Liability & Claims

Shipping Risks

  • Maximum insured value: $5,000 (higher coverage available upon request).
  • Wooden crate damage: Requires unboxing video proof before opening.

Return Policy

Scenario Resolution
Shipping Damage Submit notarized report + video within 72hrs
Customer Refusal 50% restocking fee + actual freight costs
Customs Rejection 30% cancellation fee

5. Customs Support

We provide:

  • Advance HS codes & material specifications.
  • Pro forma invoice review (request 3 days prior).
  • EU CE/US FDA documentation copies.

*Import VAT/GST remains recipient’s responsibility.

6. Contact Logistics Team